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Consumer's View on Toll Free Numbers |
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Written by Anne Torres
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Thursday, 24 September 2009 12:57 |
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Toll free numbers are admired by consumers like me because of the fact that we don't have to spend anything when we call a specific company. The best part is, we can call them as many times as we can, and it is the on the company's expense.
by AnneTorres
Toll free numbers are admired by consumers like me because of the fact that we don't have to spend anything when we call a specific company. The best part is, we can call them as many times as we can, and it is the on the company's expense.
Everyone becomes a consumer at some point in our complicated lives. We have the same experiences when it comes to buying products and services. We may get disgruntled at times with a specific product or service, get perplexed on how to use a product or we may just want to know more about a particular product or services.
When we are having these experiences, what do we do? Our first instinct will be to contact the company or their customer service department and raise our query, concern or whatnots - basically contact their toll free number, right? Wouldn't it be very inconvenient for us if we have to memorize a lot of numbers if we have different concerns?
To make things simpler, if our concern is about "how to use a product", we have to call a certain number, or if our concern is about billing then we have to call another number. Wouldn't it be confusing to memorize a lot of diverse numbers? It's not only time consuming but it's also provoking on our part - consumers part that is.
Many customers may consider these toll free numbers as the best gift that the company has given them. Why? Because they are easily memorized, like vanity numbers for example, where in we don't have to memorize a number, we just have to remember the name of the company or anything of that sort.
Companies who get vanity numbers, more often than not, receive more consumer response than companies who don't have the former. Being a consumer, I feel that companies give me more importance by making use of these vanity numbers. It just means that they care for their consumers.
About the Author:
To conclude, companies get a vanity number since they know that consumers, like me, love them for the simple reason, which is in the phrase itself, that they are toll free. Everyone loves anything that's free, right? |
